Quality and environmental policy

The Management of Eptisa Tecnologías de la Información, S.A. (Eptisa TI), aware of the importance of satisfying its clients' needs and expectations and itself respectful of the environment, not only for the company but also for society, uses all the resources necessary to:

• Achieve appropriate levels of quality for the activities it carries out and services it provides
• Prevent and limit environmental impacts related with the company's activities

For this purpose, Eptisa TI takes into account the requirements of its clients, the authorities, society, the companies with which it collaborates, and its own employees.

Eptisa TI has implemented an Integrated Quality and Environmental Management System, based on the requirements established by standards UNE-EN-ISO 9001:2000 and UNE-EN-ISO 14001:2004, characterized by a Quality and Environment Policy based on the following principles:

• Quality and Environmental Management are strategic elements of the company
• Providing a quality service is the result of an organization of quality
• A focus on Continuous Improvement based on technification and better relationships and contact with clients is considered fundamental
• In all the company's activities, a focus on continuous improvement based on technification and contact with clients and pollution prevention should be maintained
• Compliance, firstly, with current technical and environmental legislation affecting the quality of the products we supply and which we offer our clients and with the goals and objectives to which we subscribe and, secondly, with all the requirements to which Eptisa TI subscribes
• Informing all our employees and any interested party who so requires of the commitments we have undertaken towards the environment
• In addition, this Quality and Environmental Policy constitutes the framework for the establishment and review of Goals and Objectives and is aimed at reaching these aims and objectives:
• The results of activities carried out shall have the quality required by applicable specifications, standards and regulations, and the corresponding documentary evidence of this shall be kept
• Actions to guarantee this quality by documentation, coordination, supervision, control and verification of the correct execution of works shall be established and carried out
• Energy savings
• Use of recycled and recyclable materials
• Recycling of materials
• Rational use of natural resources
• Establishment and performance of actions to ensure fulfilment of objectives set, by documentation, coordination, supervision, control and verification of the correct execution of activities
• Continuous improvement of environmental actions

The General Director and, on his behalf, the Assistant Director, being aware of the commitments undertaken, accepts responsibility for revising them and keeping the up to date, this being endorsed by approval of this policy.

At Management Review Meetings, firstly, specific, quantifiable quality objectives and, secondly, the Environmental Management Programme for the coming year are established. In addition, in the course of the year, tracking activities to verify that these are complied with or, if necessary, redefine them are carried out.

Eptisa TI has the necessary material and human resources to comply with its Quality and Environmental Policy.

The necessary mechanisms have been established so that the organization's personnel, our current and potential clients, and institutions and authorities can learn and understand our Quality and Environmental Policy.